Contact us

Our Customer Support team is available 365 days a year, ensuring that we successfully address all your questions in a timely manner.

As soon as we receive your message, our system will automatically send you a confirmation email assigning you to an individual Ticket Number, which will then be carefully reviewed and addressed within the same day.

You may also consider checking our FAQ page where we address all Frequently Asked Questions.

North & South America

Europe, Middle East & Africa

Asia & Oceania

info@zanuti.com

us-support@zanuti.com

(+1) 602 731 3270

2 Renaissance Square

N. Central Avenue #40

Phoenix, Arizona 85004

USA

info@zanuti.com

eu-support@zanuti.com

(+41) 22 501 7066

Rue du Grand-Pré

Número 64 #66,

Genève 1202

Switzerland

info@zanuti.com

jp-support@zanuti.com

(+1) 602 731 3270

Asahi Seimei Bldg. Ōtemachi

6-1 2-Chome, 〒100-0004

Tokyo, Chiyoda-ku

Japan

Order Updates

Tracking Numbers are automatically forwarded to your email address within 24 hours from the moment you placed the order.

During the delivery process you will also receive a couple of shipping updates, notifying you about the progress of the delivery and its estimated time of arrival.

These notifications can can be disabled at any time and are permanently stored in your 'My Account' page under the 'Order' section.

If you would like to get an update on the status of your order, request a PDF invoice or receive any additional information, please contact one of the following centers:

North & South America

Europe, Middle East & Africa

Asia & Oceania

tracking@zanuti.com

us-orders@zanuti.com

(+1) 602 731 3270

2 Renaissance Square

N. Central Avenue #40

Phoenix, Arizona 85004

USA

tracking@zanuti.com

eu-orders@zanuti.com

(+41) 22 501 7066

Rue du Grand-Pré

Número 64 #66,

Genève 1202

Switzerland

tracking@zanuti.com

jp-orders@zanuti.com

(+1) 602 731 3270

Asahi Seimei Bldg. Ōtemachi

6-1 2-Chome, 〒100-0004

Tokyo, Chiyoda-ku

Japan

Returns and Exchanges

We partner with a large network of service centers and logistics operations in Europe, North America and Asia, guaranteeing a quick and efficient support worldwide.

This is critical not only to ensure fast deliveries but also world-class customer support.

For instances, if you are located in Germany and would like to return or service your watch, you will be given a Return Ticket to one of our European centers in Switzerland, Italy or Portugal, ensuring the whole process is convenient, cost-effective and hassle free.

For all matters related to returns or exchanges, please contact our customer service at:

North & South America

Europe, Middle East & Africa

Asia & Oceania

returns@zanuti.com

us-returns@zanuti.com

(+1) 602 731 3270

2 Renaissance Square

N. Central Avenue #40

Phoenix, Arizona 85004

USA

returns@zanuti.com

eu-returns@zanuti.com

(+41) 22 501 7066

Rue du Grand-Pré

Número 64 #66,

Genève 1202

Switzerland

returns@zanuti.com

jp-returns@zanuti.com

(+1) 602 731 3270

Asahi Seimei Bldg. Ōtemachi

6-1 2-Chome, 〒100-0004

Tokyo, Chiyoda-ku

Japan

Technical Support

Watchmaking services such as regulation, restoration, replacement and repairs, have been at the core of our business for over a century.

In fact, for over 100 years we focused exclusively in providing watchmaking services to several Swiss brands as an official certified service provider.

In the 21st Century we have vastly broadened the scope of our business operations, yet kept a strong focus on our historical watchmaking savoir-faire, enabling us to continue providing these services to customers worldwide.

For any enquiries related to Servicing and Repairs, please select one of the following contact points, preferably the one closest to your home address:

North & South America

Europe, Middle East & Africa

Asia & Oceania

support@zanuti.com

us-support@zanuti.com

(+1) 602 731 3270

2 Renaissance Square

N. Central Avenue #40

Phoenix, Arizona 85004

USA

support@zanuti.com

eu-support@zanuti.com

(+41) 22 501 7066

Rue du Grand-Pré

Número 64 #66,

Genève 1202

Switzerland

support@zanuti.com

jp-support@zanuti.com

(+1) 602 731 3270

Asahi Seimei Bldg. Ōtemachi

6-1 2-Chome, 〒100-0004

Tokyo, Chiyoda-ku

Japan

Accredited Programs & WOSTEP

For enquiries related to our Watchmaking Programs and Courses (including our WOSTEP sponsored program), Job Listings, Internships or any of our advertised job openings, please contact one of the contact points listed below.

Note: According to current legislation on Employment and Working Permits/Visas, we are only accepting applications from citizens of countries where we have existing business operations and are legally allowed to employ. These countries are exclusively the United States, members of the European Union and Japan.

We look forward to providing further opportunities in additional countries in the near future.

North & South America

Europe, Middle East & Africa

Asia & Oceania

courses@zanuti.com

us-recruitment@zanuti.com

(+1) 602 731 3270

2 Renaissance Square

N. Central Avenue #40

Phoenix, Arizona 85004

USA

courses@zanuti.com

eu-recruitment@zanuti.com

(+41) 22 501 7066

Rue du Grand-Pré

Número 64 #66,

Genève 1202

Switzerland

courses@zanuti.com

jp-recruitment@zanuti.com

(+1) 602 731 3270

Asahi Seimei Bldg. Ōtemachi

6-1 2-Chome, 〒100-0004

Tokyo, Chiyoda-ku

Japan

Business & Media Enquiries

For Business related enquiries such as our Affiliate and Retail sales program, as well as all matters related to Media and Communications channels, please reach out to our Business Development team at:

North & South America

Europe, Middle East & Africa

Asia & Oceania

business@zanuti.com

us-media@zanuti.com

(+1) 602 731 3270

2 Renaissance Square

N. Central Avenue #40

Phoenix, Arizona 85004

USA

business@zanuti.com

eu-media@zanuti.com